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FREQUENTLY ASKED QUESTIONS
If your questions aren’t answered here, please contact us at firstname.lastname@example.org. We always try to get back to people within 24 hours but in case we can’t, please be patient, we will get back to you 🙂 We’re happy to help!
We are currently accepting payments via PayPal or credit/debit (MasterCard/Visa) cards!
- Click on an item to view all available details.
- Select the option you would like and click “Add to Cart”. This will take you to your shopping cart summary where you can choose to continue browsing or make your payment for the piece(s) chosen. Repeat the first two steps if you wish to add more items to your shopping cart.
- Click on “Next” once you’ve finalised your order. Confirm your mailing address and, please, remember to include your phone number so that we can put it on the delivery information just in case you’re not home. This way your postal carrier will be able to contact you.
- Pay via PayPal or credit/debit card and voila, you’re done 🙂
Please rest assured that this is a legitimate website. We are still young, having started at the very end of 2016. Feel free to email to email@example.com anytime or look us up on Instagram at @OxfordScarab!
Our website is constructed HTTPS using the latest SSL technology which is the most modern internet privacy encryption available today.
In regards to payments, we have various payment methods available for your convenience. You don’t even have to leave our site to just pay with your Debit or Credit Card details. We also use PayPal (www.paypal.com), the #1 trusted online payment system if that is your preference.
Shipping is free worldwide! The prices of the items include packaging and shipping fees and there are no additional costs when you pay!
Depending on your country, shipping may take anywhere from 1-3 weeks. Please note that packages to South Africa, South America, and the Middle East tend to take about a month or so longer than orders going to the US or UK. All packages are shipped from the United Kingdom and we ship all items via Royal Mail International.
For each order, items are usually shipped within two – five business days. It usually takes less, but we just want to be safe. Also, please note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week and you won’t be disappointed.
All tracked orders can be tracked at https://www.royalmail.com/track-your-item with the tracking number if it was provided when your item has been sent. Please allow up to 3-5 business days for the postal system to reflect the status. Please understand that, because our port of departure deals with consistently high volumes of traffic in terms of outgoing packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping.
Packages that are shipped with an incorrect address provided by the customer during the ordering process are subject to an additional 10 GBP shipping surcharge if the address has to be changed once the order ships. The delivery process will also be delayed in this case as the item will be delivered back to us before being resent depending on the circumstances.
Orders “Returned to Sender” by the carrier are subject to a 10 GBP surcharge. This includes, but is not limited to: orders which the customer provided and incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a valid address, or the order is refused by the customer.
US dollars ($) and Euros (€) are also available, please select at the top of the page. Also, when you make a payment, our transfer handler (PayPal also) will convert the amount into your local currency.
Before shipping, we give all the goods a mandatory check for defects. To be save, we always take photos of the actual products and packaging during packing to serve as evidence in case of dispute. If it so happens that your item comes defective, please let us know within a day of receipt, by sending us a mail to firstname.lastname@example.org
We will unfortunately be unable to allow returns/exchanges if contacted a week after receipt.